Delete your account.

Before you request deletion

When your account is deleted, you permanently lose:

• All game progress, levels and achievements
• Your avatar name and club membership
• Any items, currency or content obtained through in-app purchases — these cannot be transferred or refunded
• Your cloud save, including saves linked through Apple, Google Play or Facebook

How to request deletion

1. Find your player ID

   Your player ID lets us identify the right account. In the game, tap the gear button in the top right to open Settings. Your ID is shown at the bottom of the Settings popup.

   • 1Tap the gear button in the top right of the game screen.
   • 2Scroll to the bottom of the Settings popup. Your player ID is shown there — copy it exactly.

   If you can no longer open the game, send the request anyway and tell us the email address or store account you used. We will do our best to locate the account, though we may not be able to identify it without an ID.

2. Email us your request

   Send a message to [email protected] containing the details below. Please send it from the email address linked to your account if you have one — it helps us verify the request faster.

   WHAT TO INCLUDE

   Subject: Account deletion request Game: Bistro Bay Player ID: A1B2-C3D4-E5F6 Email linked to the account (if any): [email protected] I want my account and personal data deleted.

   Open a pre-filled email

3. We verify and confirm

   We may contact you to confirm that the request came from the account holder. This protects you against someone else deleting your account.

   We complete deletion requests within 30 days of receiving them, and we email you a confirmation once your account has been deleted. If a request is unusually complex we may need longer, in which case we will tell you why and how long it will take.

What we delete

Once your request is processed, we delete the personal data we hold about your account, including:

• Your player ID and account record
• Game progress, achievements, avatar name and club membership
• Your cloud save and the token linking it to your Apple, Google Play or Facebook account
• In-game activity and usage data associated with your account
• Advertising identifiers associated with your account
• Support correspondence, once any open request has been resolved

What we may have to keep

A small amount of data can outlive your account, for reasons outside our control:

• Purchase and transaction records. German tax and commercial law obliges us to retain these for statutory periods. We keep them only for that purpose and delete them once the periods expire.
• Messages you sent in club chat. These are visible to other club members and cannot be recalled once sent. They are deleted automatically after 90 days at the latest.
• Anonymised and aggregated data that can no longer be linked to you, which is no longer personal data.

Data held by Apple, Google or Facebook under their own privacy policies is not ours to delete. You need to contact them directly for that.

Deleting some data without closing your account

You don’t have to delete everything. If you would rather keep playing, you can ask us to delete specific data instead — for example your cloud save, your avatar name, or your support history. Email [email protected] and tell us what you want removed.

You can also withdraw consent for personalised advertising at any time in the game’s settings, without deleting anything.

Questions

For anything else about your data, including your other rights under the GDPR, write to [email protected] or read our privacy policy.