Frequently asked questions

I made a purchase but didn't receive it. What do I do?

Close and reopen the game first — most purchases arrive within a few minutes. If it still hasn't appeared, email [email protected] with your order receipt from Apple or Google and the name of the item you bought. We'll sort it out.

Can I get a refund?

Refunds are handled by the app stores, not by us.

• iPhone / iPad: go to reportaproblem.apple.com and sign in with your Apple ID.
• Android: open the Google Play Store, tap your profile, then Payments & subscriptions › Budget & history, and request a refund on the order.

If the store declines and you believe there's been an error, contact us and we'll look into it.

I was charged but I don't recognise the purchase.

Check your Apple or Google purchase history first — the charge may be from a family member's device. If you still don't recognise it, dispute the charge with the app store directly, then let us know so we can check on our side.

Will I lose my progress if I delete the game or switch phones?

Your progress is saved to the cloud automatically while you play. If you're moving to a new phone and want to bring your kitchen with you, email us before you delete the game on your old device and include your Player ID (you'll find it in the game's Settings). We'll transfer your progress.

The game crashes or won't open.

Try these in order:

• Restart your phone.
• Update Bistro Bay to the latest version from the store.
• Make sure your phone has free storage space and an internet connection.

Still stuck? Email us with your device model and OS version.

How do I turn off notifications?

Open your phone's system settings, find Bistro Bay in the app list, and switch notifications off there.

Still need help?